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TERMS & CONDITIONS

ONLINE

For online orders, our accepted method of payment is through our secure Shopify store via credit card (Mastercard, Visa and Amex.)  Payments are to be made in AUD and include GST.

IN STORE

All products in our workshop are available for sale by cash or card. Payment for classes is only accepted on the day by prior arrangement.

POSTAGE/DISPATCH

Freight charges are calculated according to weight and destination. 

DISPATCH & DELIVERY

Workshop Bookings are confirmed via an email at time of booking. Please ensure correct email details are entered. All adult class participants will receive a workshop confirmation SMS 48 hours prior the event.

All items are shipped via Australia Post and freight charges are calculated according to weight and destination. Please allow 3-5 working days for dispatch of goods from our workshop plus Australia Post transit time.  

Express Post items will be dispatched within 1 full working day and delivered overnight to areas that are in the Express Post next day delivery network. 

RETURNS/ Cancellations

WE have a MINIMUM of 5 participants for our adult workshops to proceed - participants will be advised 48 hours prior to the workshop taking place should the session be cancelled - with a full refund.

Should a participant not be able to attend a workshop, RAW Art requires 1 full week (7 days) notice prior to the workshop date to receive a full refund - otherwise a credit note will be issued which can be used toward any other future classes.

Any goods that are faulty or damaged in transit will be credited, replaced or refunded. Unopened and unused products may be returned by mail within 7 days of receiving the goods. Please provide us with an explanation of the reason for the return by email –  enquiries@rawart.com.au

PRODUCT PRICING AND INFORMATION

All products and prices on the Raw Art website are subject to change without notice. For any questions relating to ingredients, pricing or other matters please contact us via email or phone.

COPYRIGHT

The material provided on our site is copyright protected and is to be used for personal reference only. Permission to reproduce any images must be sought from Raw Art.

PRIVACY POLICY 

Raw Art is committed to safeguarding the privacy of everyone who purchases online with us.

We are bound by the National Privacy Principles set out in the Privacy Act 1988. 

WHAT PERSONAL INFORMATION DOES RAW ART COLLECT?

Name, address, email and telephone numbers, transaction records, including those relating to your purchases or other business dealings with us.  This information is strictly for the purpose of us receiving, processing and dispatching online orders and is never use for any other purpose, or passed on/sold to other parties under any circumstances. 

COOKIES

A cookie is a small data file. Raw Art does not use permanent cookies that are stored on your hard drive after you have visited our Website. However, we do use temporary cookies which are only stored on your hard drive for the duration of a single browser session. These temporary cookies allow our servers to keep a record of where users have visited on our Website. Users who do not want to receive cookies can configure their web browsers to refuse them; however doing so may prevent some part of our Website from working.

CONTACTING US

If you have any questions about this privacy policy or these privacy statements, or your dealings with us, please go to our Contact us page to send us an email via our online form. You'll also find at the bottom of each page is our phone number.

Raw Art Workshops.  ABN: 42 557 259 445